Frequently asked questions
Direct answers before a sales call.
Search pricing, process, ownership, support, and what it is like to work directly with a small studio.
25 questions shown.
Pricing and payment
What do websites cost?
Presence is $900, Booking is $1,500, and Storefront starts at $2,500. Each package page states the included scope and the items that need separate pricing.
When do I pay?
The payment schedule is stated in the proposal before work begins. I do not hide payment timing until after a client agrees to the project.
What costs extra?
The estimator currently uses $150 for each page beyond the package allowance and $350 for copywriting help when your content is not ready. Platform fees and unusual migration work are separate.
Can the price change during the project?
Only an approved scope change should change the price. I describe the addition and its cost in writing before doing work outside the agreement.
Process and timelines
How long does a project take?
The planning ranges are 3 to 5 business days for Presence, 5 to 7 business days for Booking, and 7 to 14 business days for Storefront. The start date and review pace still matter.
What happens first?
Start with the free audit or a direct email. I use that context to discuss fit, then put the agreed pages, features, responsibilities, price, and timing in writing.
Who supplies the content?
The client supplies accurate business facts, prices, hours, policies, photos, and approvals. I shape the page structure and edit core copy within the written scope.
How do revisions work?
The proposal states the review points and included revision scope. I collect changes against a working preview so decisions stay attached to the page being reviewed.
What if my content or approval is late?
I will identify the affected milestone and confirm a revised schedule. I do not publish incomplete or unapproved business information to preserve an old date.
Technical and ownership
Do I own my site?
You own the client account, domain, and business content identified in the agreement. The agreement also identifies any reusable design system code or licensed platform material.
Where is the site hosted?
That depends on the selected platform. Hosting cost, account ownership, renewal responsibility, and access are documented before launch.
Who controls the domain?
The client should control the domain account. I can help connect it, but launch includes confirming owner access and renewal details.
What happens if we part ways?
Your business accounts and editable content remain accessible according to the agreement and platform terms. The handoff records access, recurring costs, and practical next steps.
Which platforms do you build on?
I build on Astro, Shopify and WordPress as coded sites, and I design a custom skin on Squarespace or Webflow. Shopify is the one I reach for when you are selling products. The platforms page lists what each one costs to run and the honest trade-off on each, and my price is the same whichever you pick.
Support after launch
Will you show me how to update the site?
Yes. The handoff covers the routine content the owner is expected to manage, including the relevant account access and editing path.
Do I have to buy ongoing maintenance?
No ongoing service is assumed unless it appears in the agreement. Platform subscriptions and required renewals still continue with their providers.
What if something breaks after launch?
Send the page, device, and steps that produced the problem. I will separate a build defect from a platform change, expired service, or new request before quoting any work.
Can I make everyday changes myself?
Yes. Copy, prices, hours, photos, services, and similar business content stay owner-editable where the selected platform supports them.
Will the site stay fast and accessible?
The build is checked against current performance and accessibility requirements before launch. Later content, apps, and platform changes can affect those results and need periodic review.
Working with me
Who will I work with?
Joseph is the owner and your direct contact at Upstream Web Designs. The site does not present a larger agency team that is not there.
What projects are a good fit?
The current packages fit focused business sites, appointment paths, online storefronts, and evidence-based redesigns with an owner ready to supply accurate content.
Do you only work in Colorado Springs?
The studio is based in Colorado Springs, Colorado. Email the project context and location so I can confirm whether the working arrangement is a practical fit.
Why start with a free audit?
The audit gives both sides a concrete website problem to discuss. You can keep the review and make the changes yourself without committing to a project.
Why are there no client reviews here?
I do not publish manufactured reviews or imply client proof that has not been verified. The work page labels operating proof and self-initiated concepts separately.
No answer matches that search. Email the question directly instead.
Still deciding whether the project fits?
Send the current site, the main problem, and the outcome the business needs.