Refund policy
Refunds and cancellations
What you buy here is design and development work on your own website, not a physical product, so there is nothing to ship back and no return window. This page explains what happens to your money if a project changes or stops.
Your signed agreement controls. If you have signed a project agreement with me, that document sets the terms, and this page is a plain summary of it. Where the two ever read differently, the signed agreement wins. Nothing here takes away a right your agreement gives you.
The deposit
Every project starts with a 25 percent deposit and finishes with the remaining 75 percent just before the site goes live.
The deposit is non-refundable, with one exception. It reserves your place in my schedule, which means turning other work away, and it covers the early work: the planning, the setup, and the first build. That is why it is taken up front rather than at the end. The exception is below: if I am the one who did not hold up my end, it is refundable to the extent it is more than the work I actually delivered.
If you decide to stop partway
Either of us can end a project with a written note. If you stop, you cover the value of the work delivered up to that point, and your deposit is credited toward that amount rather than added on top of it.
| Where the project is | What you owe |
|---|---|
| Before work begins | You cover the deposit only |
| Mid build | You cover about half the project total |
| In the review stage | You cover about three quarters of the project total |
| Finished and ready to launch | You cover the full project total |
We agree in the project agreement that these amounts are a fair and reasonable estimate of the value delivered, as liquidated damages and not a penalty.
If I cannot reach you for a couple of weeks, I do not treat that as stopping. I pause the project and pick it back up whenever you are ready.
If I am the one who did not hold up my end
The schedule above is for a project you decide to stop for your own reasons. It does not apply when the problem is mine.
If I end a project for a reason that is mine rather than yours, or if you end it because I did not do what I agreed to and I have not fixed it within 10 business days of your telling me in writing, then you owe nothing beyond the value of the work I actually delivered, and I refund anything you have paid above that, including the deposit if the shortfall reaches into it. I will also hand over the work in progress so nothing you paid for is lost.
Change orders
Extra work agreed after the project starts is quoted in writing first and paid separately. A change order that has been paid and applied is treated like the rest of the project: covered by the schedule above rather than refunded on its own.
Duplicate or mistaken payments
If you are ever charged twice, or charged an amount neither of us agreed, tell me and I refund it in full. That is a mistake, not a cancellation, and the terms above do not apply to it.
Late payments
If a payment runs more than 15 days past due, a late fee applies: 1.5 percent per month, or $50, whichever is greater, and never more than Colorado law allows.
How to raise this with me
Email hello@upstreamwebdesigns.com with your project name. I answer within one business day. If you think something has been charged in error, say so plainly and I will look at it the same day. I would much rather sort it out directly than have you go to your bank.
Stand-To Ventures, LLC, a Colorado limited liability company, doing business as Upstream Web Designs · Colorado Springs, CO · hello@upstreamwebdesigns.com
This page is issued by Stand-To Ventures, LLC, a Colorado limited liability company, doing business as Upstream Web Designs, and is governed by the laws of Colorado.
Last updated: July 25, 2026.